Last Updated: 16 December 2025

1. Data Controller

The entity responsible for the collection and processing of personal data under applicable data protection laws is:

Chitram TV

Aleja “Solidarności” 68

00-240 Warsaw

Poland

Email: info@saregamatv.com

Website: https://www.saregamatv.com

(Hereinafter referred to as “we”, “us”, or “our”)

2. Personal Data We Collect

We collect personal data when you:

Visit or browse our Website

Place an order

Contact us for support or inquiries

Subscribe to communications (where applicable)

The categories of personal data collected may include:

Identity Data: Full name, billing and shipping address

Contact Data: Email address, telephone number

Order Data: Purchased products, order history, transaction references

Payment Data: Payment status and transaction identifiers

(Payment card details are processed securely by third-party payment providers and are never stored by Chitram TV)

Technical Data: IP address, browser type, device and operating system information

Usage Data: Website interaction data such as pages visited and navigation patterns (collected via analytics tools)

3. Legal Basis for Processing (GDPR)

We process personal data in accordance with the General Data Protection Regulation (GDPR) under the following legal bases:

Contract Performance (Article 6(1)(b)) – to process and fulfill orders

Legal Obligation (Article 6(1)(c)) – compliance with accounting, tax, and regulatory requirements

Legitimate Interest (Article 6(1)(f)) – website security, fraud prevention, analytics, and service improvement

Consent (Article 6(1)(a)) – use of cookies and optional communication

4. Payment Processing

Payments made on the Website are securely processed by the following third-party payment service providers:

Shopify Payments

Stripe

PayPal

These providers process personal data in accordance with their own privacy policies and GDPR obligations. Chitram TV does not store, access, or process full payment card details at any time.

5. Cookies and Analytics

We use cookies and similar technologies to:

Enable essential Website functionality

Analyze Website traffic and usage patterns (e.g., Google Analytics)

Improve performance and user experience

Details regarding cookie usage are provided in our Cookie Policy. Users may manage or withdraw cookie consent at any time through browser or Website settings.

6. Marketing Communications

We currently send only transactional communications, including:

Order confirmations

Shipping and delivery updates

Customer service-related messages

Chitram TV does not send marketing or promotional emails unless explicitly stated and consented to by the user in the future.

7. Data Sharing and Third Parties

We may share personal data with trusted third parties strictly for operational purposes, including:

Payment service providers

Shipping and logistics partners

Website hosting and IT service providers

Analytics providers such as Google Analytics

All third parties are contractually obligated to safeguard personal data and comply with GDPR requirements.

8. International Data Transfers

Where personal data is processed outside the European Economic Area (EEA), we ensure adequate safeguards are in place, including the use of Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.

9. Data Retention

Personal data is retained only for as long as necessary for its intended purpose:

Order and financial records: Retained in accordance with legal and tax obligations

Customer support communications: Retained as needed to resolve inquiries

Analytics data: Retained in line with analytics provider retention policies

10. Your Rights Under GDPR

As a data subject, you have the right to:

Access your personal data

Request correction or deletion of data

Restrict or object to processing

Request data portability

Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us at: info@saregamatv.com

11. Data Security

We apply appropriate technical and organizational security measures to protect personal data against unauthorized access, alteration, loss, or misuse.

12. Changes to This Policy

We reserve the right to update this Privacy Policy periodically. Any changes will be published on the Website, and the updated version will become effective upon publication.